We are registered with the Information Commissioner’s Office, the regulator of General Data Protection Regulations (GDPR), and abide by its requirements. GDPR requires that companies obtain freely given consent in order to collect or use consumer data.
Radio Jupiter is absolutely committed to respecting and protecting your data whilst it is in our care. We collect your personal information because it helps us to interact and communicate with you about our products and services now and in the future.
We promise you that we will:
- only process your data if we have a legal reason to do so, or where you have given us your permission to do so
- only hold your information for as long as there is a business requirement to kept it
- store your data on our secure servers and ensure that we have strong controls in place to protect your data
We obtain your consent to process your information. In relation to Cookies and Similar Technologies, we obtain your consent as described in our Cookies Policy. You can withdraw your consent at any time, by emailing us at [email protected].
If you withdraw your consent, we may be unable to provide a product or service that you have requested.
What Personal Data do we collect?
Personal Data could include, but not limited to:
- contact information: your name, postal address, email address, phone number
- comments, photos, videos, and other content that you choose to publish or share with us
- payment information for purchases made through our websites, mobile application, or other digital services
- information you provide when participating in a competition, survey, event, or apply for a job
- location information, when you permit the digital service to access device location (To prevent this access, please refer to instructions provided by your mobile service provider)
- information we obtain from other sources, such as our business partners, and social media platforms
If you give us information about other people, please ensure that you are authorised or have the person’s permission to do so.
We may use the following information to identify our listeners more accurately in order to deliver music, community events, and information relevant to our listeners: gender, age range, occupation, and musical choice along with your favourite group/singer.
Our Contractual and Legal Obligations
We process your information to perform our contractual obligations to you and to provide you with our services. For example, which includes but not limited to:
- manage your adverts
- ensure any prize you are entitled to is awarded
- manage specific aspects of our events
- personalise the marketing content we provide you
- share your contact details with competition providers
- undertake business sales and advertising activities
- develop, deliver and maintain relevant products services, and advertising
- build an understanding of our audiences so we can serve them with relevant content
- understand when our audience engage with us or other organisations
- customise the content you see on our websites
We process and share your information as necessary to comply with our legal obligations where required by law or as necessary to protect our rights. For example, we are required to collect certain information from you when processing any payments for tax or financial reporting reasons.
You can withdraw your consent at any time, by emailing us at [email protected].
How we keep your data secure
We hold your personal data on our secure systems, based in the UK. Our staff are trained in data security, and our staff policies and procedures help our staff to understand what is required of them under their obligations to us, and also their responsibilities under GDPR and other privacy legislation.
How do we collect Personal Data?
Radio Jupiter collects personal data in a number of ways, such as, when you give us a paper form, enter a competition, exhibit at an event, or provide details at an event or when you interact with us via a website, mobile app, or other digital services (“Services”).
We also collect your details when you register on our websites; place an order; search for a product; correspond with us by phone, e-mail, or otherwise; register to attend one of our events; participate in discussion boards or other social media functions on our website; enter a competition or promotion; apply for a job.
With regard to each of your visits to our websites and/or apps we may automatically collect the following information:
- technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser/ app type, and version, device type, time zone setting, browser plug-in types, and versions, operating system, and platform
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We will always be transparent about how we plan to use your data so that you have the choice of whether or not to give it to us. We respect your preferences and will do our best to make sure that we keep our promises.
It is not our practice to contact you if you have made it clear that you do not wish to hear from us about our products and services.
We may need to authenticate your identity to provide you with access to some of our services. We might also send you surveys or invite you to enter a competition or receive a newsletter, for instance. If you do not wish to participate you may simply decline our invitations.
Our iPad, Android and other “apps” may collect user data, which we use to learn about our readers and improve our apps.
To understand how our “apps” are used, we may use the service Google Analytics to provide us with anonymous statistical information about your use of our app(s).
Facebook, Twitter, Instagram Social Media Platforms
A software development kit (SDK) is integrated within many apps’ software. This allows us and the social media platform to track when you launch the app and if / when you take some actions (like making a purchase).
This assists us when it comes to advertising campaigns we run – it helps us serve relevant adverts to target audiences on the platforms, and attribute revenues we receive against money spent advertising on the platforms.
This is only done using your device’s unique identifier. We do not track, trace or monitor any other personal information within the app. It is non-essential and the user can opt-out.
For more information, please see our Cookies Policy.
How do we use your Personal Data?
Fulfillment of a service
We will use your personal data when fulfilling a product or service that you have requested.
We will only send you direct marketing when you have either provided consent, for example, by ticking a box. You can opt-out of receiving direct marketing at any time by sending an email to [email protected].
If you register to attend, sponsor or exhibit at one of our events, we will share your details such as your name, job title, and company name, with the events, sponsors to ensure that the activity is specific to the audience, suppliers of event services such as shell scheme supplier. We also may share the delegate list with the venue for health and safety purposes.
Please note that at some events photographs and video footage may be taken and used for post-event publicity. If you have any objections, please email [email protected].
Do we share that data with any other companies?
If you send in a comment, we may post it on our site or use it as a testimonial without mentioning your full name or publishing any information that would identify you. Furthermore, in some circumstances, we may display some of your information such as your username and age. Others may be able to see your personal data if you post any information on bulletin boards or forums and may be used to send you unsolicited communications over which we have no control.
When you visit our website and app, we may check to see if you have a cookie ID. This is a form of identifier that tells us who you are. By interacting with or viewing an advert, you should be aware that the third party may make the assumption that you meet the targeting criteria used to display the advert and we accept no responsibility for the content of any advertising you may see.
Please take care when using social networking sites that we may invite you to join that you do not disclose anything that you might later wish to retract.
There are certain times when we may have a legal obligation to disclose your data in good faith where it is required by law or to respond to subpoenas or warrants served on us, or where we have a requirement to protect or defend the rights of Radio Jupiter or any users of our servers. We will always ensure that those requesting the information have the legal right to do so.
We may share your personal data with a third-party auditing organisation (ABC) so they can verify aggregated statistics about circulation and usage of our products or review our policies, processes, and procedures for compliance with relevant standards.
The information we may collect from you about others
Cookies and how we use them
- to provide you with a more personal and interactive experience on our sites
- for statistical purposes to track how many users we have and how often they visit our websites
- to collect anonymous user information so they can analyse how the website is being used and the number of visitors
- to collect statistical cookies to track who has seen an advert and clicked on it
- to show you adverts that you may be interested in and to control the number of times you see them and measures the effectiveness of the ad campaign
We may use ‘Flash’ cookies to store your preference for your media player. If we do not use them, it may not be possible for you to watch some video content.
You have the ability to accept or decline cookies, when you use the website for the first time via “see all options” link on the “pop up” banner, but please be aware that for some parts of our sites to work, you will need to accept cookies.
For more information about third party cookies generated by advertisers, please visit www.allaboutcookies.org and/or www.youronlinechoices.com.
Our Audio Apps
If you use any of our apps on your mobile device, we will process the following information:
- your location; you may decline this request, but this may mean that we cannot offer relevant services and information that are relevant to your area
- your device ID; this will be processed automatically
- your email address, if you create an account used to contact you and to recognise you when you contact us
- your age and gender, if you provide it.
You may edit your details, opt-out of advertising profiling or de-activate your account at any time by selecting ‘Account Preferences’ from the ‘More’ menu on your app.
If you login to our sites using a Facebook login, Twitter login, Instagram login or Google login, you are granting permission to these platforms to share your user details with Radio Jupiter. This will include your name, email address, date of birth and location which will then be used to form a Radio Jupiter identity. This will also allow Radio Jupiter and Facebook and/or Google to share your networks, user ID and any other information you choose to share according to your platform’s account settings. If you removeRadio Jupiter from your social media platform settings, we will no longer have access to this information.
Opting out on Receipt of Marketing Communications
If you receive a marketing email from us, you will have the option to “opt-out” by sending a message to [email protected].
If you receive a marketing SMS text, please text “STOP” to any message received.
If you receive a marketing call from Radio Jupiter, please let the call operator know you do not wish to receive any further calls.
If you wish to stop all marketing communications from Radio Jupiter, please email [email protected].
Marketing to Children
We do not knowingly collect personal information from children under the age of 16 for marketing purposes.
Using our websites from outside the UK
Our servers are situated in the UK and when you submit your details, regardless of which country you are situated in, you agree to the data being transferred and processed under the terms of GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 which stem from European Directives 95/46/EC and 2002/58/EC respectively. If you are not in agreement, please do not add your personal details on the website.
Under GDPR, you have a number of rights, which are aimed at giving you control about how your personal data is used by us.
Access your personal data
You have the right to see what information we hold about you and the purposes for which we are using it. This is known as a Subject Access Request. In responding to such a request, we may ask for proof of your identity, to ensure that we do not send your personal data to another person. We will respond to any requests as soon as possible, but at least within 30 days. Please send an email to [email protected] to make a Subject Access Request.
Amend your personal data
You may ask us to make any changes that you consider necessary to make the information accurate. Please email [email protected].
We will require that you satisfactorily identify yourself to demonstrate your entitlement to view this data.
Delete your personal data
If you wish for your personal data to be deleted, we will review any request on a case-by-case basis. We will respond to you as soon as possible, at least within 30 days of receiving your request. Please email [email protected].
How long do we keep your personal data?
We hold personal data for different purposes and the length of time we keep your information will vary depending on the services or products we are providing. We will only keep your data for a reasonable period of time, which is based on the purpose for which we are using your data. Once that purpose has been fulfilled, we will securely delete that data or anonymise your information (so that we, or anyone else, can no longer tell that data relates to you) unless we are required to retain the data longer for legal, tax or accounting reasons.
Complaints will be dealt with and responded to within 30 days. If you are not satisfied with the response, you should refer your complaint to the ICO at https://ico.org.uk/concerns/.
Leaving our website and moving on to third party websites
How to contact us
Email: [email protected]
Telephone: 07472 032560
Postal Address: Radio Jupiter, Unit 11 Builders Square, Court Hill, Littlebourne, Canterbury, Kent CT3 1XU
Radio Jupiter: COOKIES POLICY
Radio Jupiter regularly reviews this Cookies Notice to best reflect the technology that we use on our websites.
What are Cookies?
“Cookies” are small files that contain information that a website sends to your computer, laptop, or mobile media device’s hard drive while you are viewing a website. Each cookie is unique to your web browser and will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preference or what’s in your shopping basket. For further information visit www.aboutcookies.org.
Cookies are used by lots of websites to provide features to their users and they are used by Radio Jupiter to improve its websites and to deliver a better and more personalised and interactive service to you.
Radio Jupiter also uses persistent cookies, which stay on your computer or mobile media device even after you have gone offline.
Radio Jupiter will use different types of cookies at various different pages of your use of our websites, these types of cookies include:
These are essential to the running of a Radio Jupiter website. They include Session cookies, which enable you to carry out essential functions on our websites like maintaining login details for the session or a transaction. Session cookies are not stored on your computer and the information these cookies collect is anonymised and they cannot track your browsing activity on another website. These cookies will expire when you close your web browser session. Cookies defined, as ‘Functionality’ will not be used to target you with adverts on other websites.
Strictly Necessary Cookies
These cookies allow you to move around our website and use essential features like secure areas and shopping baskets. These cookies do not gather any information about you that could be used for marketing or remembering where you have been on the internet. Cookies defined, as ‘Strictly Necessary’ will not be used to target you with adverts or remember your preference or username beyond your current visit.
These cookies collect information about how you use our website, such as which pages you visit. These cookies do not collect any information that could identify you, as all the information collected is anonymous and is only used to help us improve our websites, understand what interests you, and measures how effective our advertising is. Cookies defined, as ‘Performance’ will not be used to target you with adverts or target adverts to you on other websites or remember your preference or username beyond your current visit. We use these cookies to understand how our website is performing to enable us to make improvements to enhance your browsing experience.
These cookies are linked to services provided by third parties. We use these cookies for social media sharing to deliver content and marketing communication which are tailored to your interests based on you your visit.
You can set your browser not to accept cookies. Visit www.aboutcookies.org tell you how to remove cookies from your browser. However, in some cases, parts of our website features may not function as a result.
Third Party Cookies for Tracking/User Analysis
You have the ability to accept or decline cookies when you use the website for the first time via the “see all options” link on the “pop up” banner.
You also have the ability to accept or decline cookies using your web browser, but please be aware that for some parts of our websites to work you will need to accept cookies. Cookies can be removed or declined by changing your web browser settings.
For more information about third-party cookies generated by advertisers and for general information about cookies please visit https://www.youronlinechoices.com/.
Please be aware that these are 3rd party websites and as such Radio Jupiter accepts no liability for the instructions given on these sites.
If you have any questions about Radio Jupiter’s policy, please contact [email protected].
For further legal information about privacy issues, you may find The Information Commissioner’s Office (ICO) website useful.